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Raphaelle Agier serves as the Latam & EMEA VP Customer Experience at CHD Expert By Datassential, a position held since October 2022. Prior roles at CHD Expert included Head of EMEA Account Management, focusing on client growth and satisfaction across the EMEA region. Experience also includes B2B Multilingual Project Manager and EMEA B2B Project & Sales Manager at CPM International, with responsibilities encompassing project management and team leadership for HP’s B2B programs. Earlier positions involve Junior Sales Manager and Account Manager at CPM Barcelona and extensive hotel management experience with AccorHotels as VIP and Front Office Manager at Sofitel. Agier holds a Master's Degree in Hotel/Motel Administration/Management and a B.T.S in Hotel Management from Lycée Hotelier Illkirch-Graffenstaden.