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Nicholas Hathaway is an experienced professional in the IT and travel sectors, currently serving as Customer Success Director at Datalex since October 2015. Previous roles include Contracts Manager at HRG, Senior Account Manager at Mobile Travel Technologies, and Service Delivery Manager at Sabre Airline Solutions. Nicholas has a robust background in account management, client relationship development, and project delivery, having also held various positions at British Airways over a 15-year period, including Product & Service Development Manager and Sales Team Manager in New York. Nicholas's expertise includes managing client expectations, driving satisfaction, and generating business from existing client bases.