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Norman Victorio is an experienced Senior Network Engineer at Datacom, where responsibilities include supporting the Network Operations/BAU team with escalated incidents, requests, changes, and problems while serving as a Subject Matter Expert for large enterprise customers. Previous roles include Senior System Engineer - Network & Security at Spark Digital NZ, where technical direction and third-level support for network and firewall systems were provided, and Shift Operations Manager at Singapore Telecommunication Pte. Ltd., managing global IT Network Operations. Norman began the career as a Network Analyst at Barclays Investment Bank and worked as an Implementation Engineer at Verizon Business. Norman holds a Bachelor of Science degree in Electronics & Communications Engineering from Mapúa University.