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Zufishan Kiran has extensive experience in operations management, currently serving as Assistant Manager and Operations Team Lead at DataCheck (Pvt) Ltd. since December 2014. Responsibilities include supervising the Customer Support Team, preparing departmental performance and monthly MIS reports, conducting User Acceptance Tests (UATs), and addressing customer queries and complaints. Zufishan has also created training materials, managed compliance with ISO 27001-2013, and developed Standard Operating Procedures (SOPs) for operational activities. Prior experience includes a role as Senior Officer in Operations at DataCheck (Pvt) Ltd. from November 2007 to 2014, and as Associate Editor at Pakistan Press Foundation (PPF) from December 2004 to April 2005. Zufishan holds a Master's degree in Business/Managerial Economics and a Bachelor's degree in Economics from Karachi University.