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Neil Ferguson is an accomplished Customer Support Senior Manager at DataCamp, leading Customer Support and Self-Service teams with a focus on global coordination and operational effectiveness. Prior to this role, Neil served as Senior Manager of Technical Solutions and Support at NMI, where Neil developed successful training programs for the sales engineering team and optimized US-UK team processes. Experience also includes managerial positions at NMI focusing on onboarding, integration, and support, as well as significant contributions to support operations at Creditcall. Neil holds a Bachelor's Degree in Computer Science from the University of Essex and has worked in various customer service roles throughout their career, consistently aiming to enhance customer satisfaction and operational performance.