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Jason Walsh is an experienced Service Delivery Manager at Data#3, responsible for overseeing IT service delivery for a major client and implementing process improvements that reduced service times by 20%. Previously, as Support Manager at BetMakers Technology Group, Jason established a global operations support team and enhanced support processes for over 20 products, significantly improving SLA performance by 80%. With a strong track record in vendor management, project management, and engineering roles across various companies, including MAX and Tabcorp, Jason has demonstrated expertise in optimizing workflows, driving customer satisfaction, and managing complex projects. Additionally, Jason brings foundational experience from the Royal Australian Air Force as an Electronics and Communication Technician.