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Amit Vikram Sharma is a Network Support Specialist at Rogers Communications since November 2021, where responsibilities include acting as a technical lead on TIER2 and TIER3 application operations, performing maintenance, reporting incidents, and managing lifecycle processes. Prior experience includes serving as Information Technology Help Desk Support at Zoho from June 2018 to August 2019, where Amit evaluated customer issues and implemented quality requirements for new product designs. Amit holds a Post Graduate Degree in Electronics and Control Engineering from Cape Breton University and a Bachelor of Engineering in Electronics (Instrumentation and Control) from Thapar Institute of Engineering & Technology.