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Rebecca Matthews has a solid work experience in the customer success and media operations fields. Rebecca is currently working as a Customer Success Director at Data Impact by NielsenIQ, starting in June 2023. Prior to this, they held various roles at Catalina USA, including Senior Director of Customer Success from July 2021 to June 2023, Director of Media Operations from July 2018 to July 2021, Manager of Media Operations from November 2016 to July 2018, Client Director from November 2014 to November 2016, Team Lead of Loyalty Services from June 2013 to November 2014, and Loyalty Marketing Consultant from April 2010 to June 2013. Additionally, Rebecca worked as a Fan Experience Coordinator for the Tampa Bay Rays from 2008 to 2010.

Rebecca Matthews completed their Bachelor's degree in Finance, General at Florida State University from 2004 to 2008. Following this, they pursued a Master's degree in Finance, General at the University of Tampa from 2008 to 2010. Additionally, they obtained a Bachelor's degree in Marketing from Florida State University during the same time period as their first bachelor's degree. In terms of certifications, they acquired a Lean Six Sigma Green Belt Certification from Lean Methods Group in February 2018. Later on, in May 2021, they obtained a Diversity, Equity and Inclusion in the Workplace Certificate from USF Corporate Training and Professional Education. Most recently, in May 2023, they completed the Certified Customer Success Manager (CCSM) Level 1 program offered by SuccessHACKER.