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Michael Estephan is a seasoned professional with experience in customer service and administrative roles within the healthcare and telecommunications sectors. Currently serving as a Senior Coordinator and Contact Centre Officer at Data Direct Group since December 2020, Michael Estephan is involved in the Al Jalila Children Hospital Project, where extensive knowledge of protocols, services, and facility procedures has been acquired. Previously, Michael Estephan worked as a Contact Center Specialist at Data Direct Outsourcing and held the position of Assistant Accountant at AL FAYHAA Hospital from October 2017 to May 2019, managing hospital accounting entries and preparing financial reports. Earlier in the career, Michael Estephan served as a Customer Service Representative at MABCO, focusing on customer account setup. Michael Estephan earned a Bachelor of Business Administration from Damascus University between 2014 and 2019.