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Ahmed Shingy is an experienced professional in operations, customer care, and quality management. Currently serving as Training And Quality Manager at Data Direct Group since April 2023, Ahmed previously held positions such as Head of Customer Excellence at 3Sixty and Director Of Operations & Customer Experience at Wssel, where responsibilities included managing customer care across multiple channels, workforce management, and enhancing process efficiency. Early career highlights include Quality & Compliance Regional Manager at Fetchr and various roles at Vodafone, focusing on training and performance management. Ahmed holds a Bachelor’s degree in Business from Ain Shams University.