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Sipho Tutsheni is an experienced professional currently serving as Retention Manager at Dark Fibre Africa since April 2023, focusing on customer retention through renewal, up-selling, and cross-selling initiatives. Prior roles include Consumer Collections Manager and Channel Manager - CVM at Telkom, where responsibilities encompassed managing debt collection processes, vendor relationships, and retention campaigns. Sipho Tutsheni's career began at Vodacom, progressing through various positions that involved customer value management, data analysis, and team leadership, culminating in significant contributions to retention strategies and performance management. Academic qualifications include a Master of Business Administration from MANCOSA and diplomas in IT Project Management and Business Analysis, enhancing expertise in management and operations.