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Laurie Kerner is an experienced professional currently serving as an Account Manager in the Web Division at Darby since November 2021, after previously holding the role of Customer Care Specialist. Prior to Darby, Laurie worked at Pure Spa Direct from February 2017 to October 2021 as the Manager of Customer Experience, where responsibilities included blog management for beauty and spa professionals, adapting sales strategies during the Covid-19 pandemic, and enhancing the website's Live Chat experience. Laurie's earlier experience includes serving as Location Manager at Second Time Around Consignment Shop from December 2012 to February 2017, focusing on achieving financial goals, leading a sales team, and launching social media channels for product promotion. Laurie is currently advancing education at the University of Hartford, with studies that began in 2007.