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Sophia L. has extensive work experience in the field of artificial intelligence and customer experience. Their most recent role was as the Regional Head of Self-Service & Automation (AI), CX at Daraz, starting in March 2023. Prior to that, they held positions at Lazada, where they served as the Regional Manager for AI & Products from May 2022 to March 2023 and as a Senior Associate, Regional AI Trainer (Product Owner) from January 2021 to May 2022. Before joining Lazada, Sophia worked at WIZ.AI as the AI CX Manager (Conversational/Voice AI) from 2019 to 2021. Sophia also gained experience as a Research and Teaching Assistant at the National University of Singapore from 2018 to 2019 and as an Architectural Assistant at SD Architects from 2016 to 2018.

Sophia L. completed their education at multiple institutions. Sophia obtained a Master of Architecture degree with a specialization in Design Technology and Sustainability from the National University of Singapore, and a Bachelor of Arts degree in Architecture, Design Technology, and Sustainability from the same institution. Sophia also participated in an exchange program at Meiji University but did not obtain a specific degree. Additionally, they had an exchange experience at Technische Universität Wien, although their field of study during this period is unknown.

In terms of additional certifications, Sophia L. completed a course titled "Complete Introduction to Business Data Analysis" at Udemy in February 2022. In October 2020, they obtained a certification in "Web Design: Strategy and Information Architecture" from the California Institute of the Arts. Prior to that, they acquired a certification in "Design Thinking" from HEC Paris in September 2020.