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Dan Matthews is an experienced Customer Support Manager and Project Manager specializing in the Asia Pacific region, currently working at Daon since January 2007. Responsibilities include project management, onsite deployments, and post-sales support of Daon solutions, with expertise demonstrated through specialist roles on significant global projects in Japan, India, Singapore, and New Zealand. Dan also provides technical advice on enterprise infrastructure, middleware, virtualization (VMware), high availability (clustering), load balancing, databases, application servers, and IT security. Prior to Daon, Dan worked at CrimTrac from 2003 to 2007, initially starting in Helpdesk for the National Fingerprint ID System (NAFIS) before being promoted to System Administrator, gaining experience with both CrimTrac and its vendor, Sagem.