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Febby Annisa is an experienced marketing and community management professional with a strong background in enhancing customer experiences and building brand loyalty. Currently serving as the Online Community Manager at Danone since March 2023, Febby facilitates engagement among over 600 brand advocates, emphasizing nutrition and child well-being. Previously, as the Head of Customer Experience at Mama's Choice Indonesia, Febby developed strategies to improve the customer journey and foster community relationships. Febby also held positions in digital customer service and community building at PT Smartfren Telecom Tbk and Tickled Media, respectively, along with earlier roles in content creation and marketing communication. Febby holds a degree in Jurnalistik from Institut Ilmu Sosial dan Ilmu Politik Jakarta.