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Alan Balfe is an experienced IT professional currently serving as a Senior Application Support Analyst at Dancerace since November 2019. Previously, Alan worked as an Information Technology Support Engineer and as an Information Technology Support Analyst at Ascentric from September 2018 to November 2019. Prior to that, Alan held a position as a Second Line IT Support Engineer at Parragon from September 2012 to November 2019, where responsibilities included supporting both Parragon and Wild and Wolf businesses, troubleshooting various operating systems, and managing Active Directory, DHCP, DNS, Exchange 2010, and SQL Server. Additionally, Alan has experience as a Sales Material Mock-Up Technician, creating mock-up samples of products for sales teams while handling logistics for international dispatches.