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Jennifer I. has a strong work experience in the technology and customer service industries. Jennifer started their career at Sitel in 2005 as a Technical Support Specialist. Jennifer then worked at Aegis PeopleSupport Philippines Inc. as a Customer Service Associate from 2007 to 2010. Jennifer then joined Convergys in 2012 as a Customer Service Specialist. In 2014, they joined 51Talk as an English Teacher, where they worked until 2017. Jennifer then joined Damstra Technology in 2017 as a Senior Client Relationship Officer, and later served as a Client Services Officer from 2018 to 2021. Jennifer was then promoted to Client Services Team Lead, and currently holds the position of Partner Success Manager, starting in 2023.

Jennifer I. attended Saint Louis University from 1998 to 2002. However, no degree or field of study is specified. In terms of additional certifications, Jennifer obtained multiple certifications from LinkedIn in various fields such as sales, customer success, self-improvement modeling, building rapport with customers, business fundamentals for customer success managers, and more. These certifications were obtained between January 2023 and May 2023.