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Gary Sullivan is an experienced IT professional specializing in desktop support and infrastructure analysis, currently serving as an Infrastructure Support Analyst at Daiwa Securities Capital Markets since May 2022. Previously, positions held include Desktop Support Specialist at Cognizant, Desktop Support Technician for Richmond and Wandsworth Councils, and Senior Desktop Specialist at Cardif Pinnacle, where extensive knowledge in O365 migration, technical support, deployment of IT devices, and Active Directory management was developed. Gary has also worked in desktop services at BNP Paribas, providing 2nd and 3rd line support, and held technical roles in organizations such as the MET Police and the Foreign Commonwealth Office, gaining valuable expertise in hardware and software troubleshooting, IT service desk management, and project execution.