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Shohaib Shezad R. is a skilled system administrator currently employed at DLG since March 2021. Prior to this role, Shohaib gained valuable experience at KFC Nederland from February 2015 to February 2021 as a team member, where responsibilities included advising customers, coaching junior staff, managing cash operations, and resolving complaints. Additional experience includes a position as a customer service representative at Sanikoop in early 2019, focusing on maintaining customer relationships, and as an administrative employee at VolarAuto's.nl from January 2017 to December 2018, managing vehicle sales and purchases. A thesis as a student at Sanikoop in 2016 involved benchmarking consumer behavior to enhance aftersales and expand the customer base via social media. Shohaib holds a HBO degree in Management, Economics & Law from Inholland University of Applied Sciences (2009 - 2014) and a Havo diploma in Economics & Society from Nova College Montfort (2003 - 2009).