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Katie Ifergan is an experienced professional with a strong background in customer experience and community engagement. Currently serving as the Care Training Manager at Daily Harvest since April 2020, Katie has successfully developed customer experience training programs that reduced onboarding time by 25% and led a team to enhance service quality. Previous roles at Daily Harvest include Care Senior Content Specialist and Care Associate, where significant contributions were made in content creation and customer support. Prior experience includes serving as Community Giving Manager and On-Site Marketing Coordinator at Lagunitas Brewing Company, where Katie managed numerous nonprofit fundraisers and facilitated engaging tours. Early career roles included Studio Manager at CorePower Yoga, Lead Trainer at Yolk, and District Manager at HomeMade Pizza Company, focusing on training, operational improvements, and revenue growth. Katie holds a B.S. in Hotel Restaurant and Institution Management from Iowa State University.