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Ru B. is a CRM Business Analyst at Otis Elevator Co. since November 2019, acting as the primary liaison between stakeholders and the Scrum team throughout various project stages, utilizing tools such as Azure DevOps, SQL, and PowerBI. Prior experience includes an internship at Valyant AI, focusing on testing systems, data visualizations, and improving client workflows in natural language processing. Additionally, Ru worked as an ecommerce Business Analyst for PetsGlory, contributing to marketing strategies, conducting JAD meetings, and utilizing JIRA for project management. As a Volunteer External Communications Manager for Project Management Without Borders, Ru managed marketing strategies and supervised a team in digital marketing tasks. A business analyst role at Pactic Media Concepts involved gathering requirements, developing data visualizations, and executing cost analyses that significantly increased revenue. Ru holds a Master's degree in Management Information Systems from the University of Colorado Denver.