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Jeffrey Wool is an experienced professional currently serving as an Account Executive and Product Specialist at D2Xchange since July 2021, where responsibilities include resolving customer service-related inquiries and collaborating with staff to enhance customer satisfaction. Prior experience includes working at Level 3 Communications as a CCS III in Video Operations from April 2013 to July 2021, where Jeffrey interfaced with business customers and technical teams in a 24/7 environment. Earlier roles comprised Senior Event Moderator at BT Global Services from January 2009 to March 2013, overseeing audio events for VIPs and producing customer-related content, and Technical Service Representative I at Par Technology Corporation from January 2008 to January 2009, focusing on troubleshooting POS equipment and documenting customer incidents. Education includes a high school diploma from Eagle Academy and coursework at Front Range Community College between 2002 and 2003.