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Kevin S. has a work experience that includes two companies.

At Cytracom, Kevin started working in December 2020 as a Technical Support Tier 1. In this role, they provided Tier 1 support via phone and online ticketing system, with a focus on achieving first call resolution and building strong customer relationships. Kevin also provided installation support for hardware/systems, online PBX administration, network, and communications systems.

Later, Kevin transitioned to the role of Technical Support Tier 2 in October 2021. However, the specific responsibilities of this role are not provided. Finally, in April 2022, Kevin was promoted to the position of Senior Technical Support Engineer at Cytracom.

Prior to joining Cytracom, Kevin worked at Premium Retail Services as an Inside Sales Representative from June 2020 to December 2020.

Overall, Kevin has demonstrated expertise in technical support and sales roles throughout their work experience.

Kevin S. attended Allen High School from 2016 to 2020, where they obtained their High School Diploma. After completing high school, they enrolled in Collin College from 2020 to 2021, where they earned an Associate's degree in General Studies. Currently, Kevin S. is pursuing a Bachelor of Computer Science at The University of Texas at Dallas, which they are expected to complete between 2022 and 2024.

In addition to their formal education, Kevin S. has also obtained several certifications. In April 2022, they obtained the LPI Linux Essentials certification from the Linux Professional Institute (LPI). In April 2021, they received the Microsoft Certified: Azure Fundamentals certification from Microsoft. In October 2020, Kevin S. earned the CompTIA A+ certification from CompTIA, followed by the CompTIA Network+ certification in November 2020. In January 2021, they obtained both the CompTIA Secure Infrastructure Specialist – CSIS Stackable Certification and the CompTIA Security+ certification from CompTIA. Lastly, in January 2021, Kevin S. earned the SSCA certification from The SIP School.