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Frank Ong has a diverse work experience spanning over several companies and roles. Frank is currently the Head of Customer Success at Vanrx at Cytiva since November 2020. Prior to this, they worked at Kodak Canada ULC for five years as the Senior Director of Service Support & Marketing. Before that, Frank worked at Eastman Kodak in various positions such as US&C Category Manager, WW Product Manager, and WW Product Support Manager. Frank also gained experience at Creo Inc where they held multiple roles including WW Product Manager, WW Product Support Manager, Product Specialist, and Customer Service Engineer. Additionally, Frank worked as a Financial Analyst at Death by Chocolate.

Frank Ong completed their Bachelor of Applied Science in Mechanical Engineering from The University of British Columbia from 1992 to 1997. In 2001, they attended Simon Fraser University for a short period to obtain Management Skills in Advanced Technology.