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Divina Cardenas is an experienced customer experience professional currently serving as Customer Experience Manager and Sr. QA Analyst at CoverHound since September 2017, where the focus is on transforming online insurance comparison and purchases. Divina is also an Advisory Board Member for the UC Santa Barbara PaCE Customer Experience Certificate Program. Prior experience includes roles as QA Analyst and Risk and Processing Operations Representative at Green Dot Corporation from 2010 to 2017, where contributions included developing quality monitoring forms and managing customer interactions. Earlier roles in customer service leadership at Information Technology Customer Care, Inc. solidified skills in team supervision and operations management. Divina holds a Bachelor of Science in Agricultural Chemistry with a focus on Organic Chemistry from the University of the Philippines.