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Simran Jivani is a dedicated IT professional currently serving as a Service Desk Technician at CGI, where responsibilities include providing quality customer support for IT-related issues and performing diagnostics and troubleshooting using various tools such as ServiceNow. In addition, Simran holds a concurrent position as a Cyber Security Analyst at CyberMinds Consulting, focusing on enhancing corporate security through collaboration with multiple teams. Educationally, Simran possesses a Postgraduate Degree in Information Technology Project Management and a Postgraduate Degree in Cyber Security and Threat Management from Seneca Polytechnic, along with a Bachelor of Engineering in Computer Engineering from Gujarat Technological University. Proficient in Active Directory, Mobility, Microsoft 365, and Lotus Notes, Simran demonstrates a strong commitment to continuous learning and collaboration in the IT field.