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Gilberth Araya is an experienced technical support specialist currently employed at Cyberfuel since May 2018, providing support for Data Center services, including web hosting, email services, monitoring servers, website management, virtualization, and server administration. Prior to this role, Gilberth worked at McDonald's from October 2017 to January 2018 in customer service, performing cleaning activities, food preparation, and customer assistance following specific procedures. Educational qualifications include a recent completion of a course in GNU/Linux Server Introduction at Universidad de Costa Rica UCR and a degree in Cybersecurity from Universidad Latinoamericana de Ciencias y Tecnologia, acquired between 2019 and 2021.