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Ryan B. is an experienced professional in the field of cybersecurity and IT support, currently serving as the Lead Technical Account Manager at Cybereason since January 2022, having previously worked as a Technical Account Manager at both Cybereason and McAfee from April 2017 to January 2022. Prior roles include a Technical Support Engineer (L3) at McAfee, a Product Specialist at Intel Corporation, and an IT Helpdesk - System Administrator at BWI GmbH, where support was provided to the Federal Defence Forces of Germany. Ryan B. started the career in customer service and technical support with Convergys for Time Warner Cable, progressing through various roles including Universal Trainer and Tier 2 Technical Support Representative. Education was completed at BBi Training Munich - Deutsche Telekom AG, earning a degree as an IT Specialist in System Integration.