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Francine Moore has a diverse work experience in the customer experience industry. Francine started their career at Ernst and Young as a Sales Executive, where they worked for two years. In 2000, they joined Genesys as a Senior Account Executive, where they specialized in improving customer experience, increasing revenues, and enhancing efficiency in contact centers. Francine worked at Genesys for 18 years until 2018. In 2018, Francine joined Cyara as a Strategic Account Director, responsible for proactively measuring operational customer experience, identifying defects, and enabling continuous delivery across digital and voice channels. Francine has contributed to the success of well-known brands by ensuring customer satisfaction on a large scale.

Francine Moore attended Rowan University, where they pursued a degree in Communications. Their field of study focused on Speech Communications and Business. However, no specific start or end year for their education at Rowan University was provided.