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Adrienne Cooper is a seasoned professional in customer experience management, currently serving as a Senior Customer Success Manager at Cyara since August 2022, where the focus is on enhancing operational customer experience through proactive measurement and defect identification. Prior to this role, Adrienne held the position of Customer Experience Executive at Control Alt from November 2016 to August 2022, where responsibilities included developing standard operating procedures and driving revenue growth through effective product demonstrations. Adrienne also served as the Senior Director of Customer Care at Hayneedle, Inc. from March 2015 to April 2016, leading a large team and implementing strategies that significantly improved various performance metrics. Earlier in the career, Adrienne was the Vice President of Client Services at West Corporation from March 2003 to March 2015, managing operations for numerous clients and overseeing a substantial team while generating over $58 million in annual revenue.