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Kratika Gupta has extensive experience in customer service and administration, currently serving as a Mystery Shopper at Albatross CX, a global customer experience agency, since January 2016. Previous roles include Administrative Assistant at The Oberoi Rajvilas from April 2013 to August 2014 and Management Trainee at Cocoon Hospital from April 2012 to April 2013. Additionally, Kratika Gupta briefly worked at HDFC Standard Life Insurance in May 2011, focusing on hiring employees on a contractual basis from various colleges. Educational background includes studies at Birla Shiksha Kendra.