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Ryan is a co-founder of CXForward and serves as the company’s Operations and Strategic Development Lead and President. He has been intricately involved in Pega projects since 2008 when he implemented Chordiant for Cox Communications. In the years since, he’s led delivery teams in a wide variety of industries and for a broad range of clients. He helped build the Pega practice for Comet/Merkle where he was responsible for leading delivery in the Americas. In 2017, Ryan helped co-found CXForward where he and the team focus on 1:1 customer engagement projects.