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Michelle Campbell is a seasoned travel management professional with extensive experience at CWTSatoTravel, where roles have included Sr Client Executive, Director, and Program Manager for Military and Government Markets since June 2007. Michelle specializes in developing effective travel policies and program management strategies that enhance client retention and profitability. With a strong emphasis on customer service and cost-saving initiatives, Michelle has a proven track record in translating client needs into actionable business plans, conducting quarterly program reviews, and ensuring compliance with contractual agreements. Prior to CWTSatoTravel, Michelle held significant positions at Carlson Wagonlit Travel and Navigant International, focusing on quality control, customer service optimization, and implementation of critical government accounts.