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Ben Ptacek is an experienced Principal DevOps Software Engineer at CWT, with a career spanning over two decades in various IT roles. At CWT since June 2006, Ben has focused on middleware, cloud, observability, and fostering a DevOps culture, while also leading modernization efforts in diverse project environments. Previous positions include Technical Lead for IT Operations NORAM, where middleware solutions were designed and integrated across teams, and Sr. Technical Analyst, specializing in the Software Development Lifecycle and middleware technologies. Ben's entrepreneurial experience includes serving as Owner/President of The Daily Publishing and holding a Director of IT role at Digital Planet Communications. Early career roles ranged from Technical Analyst at Carlson Wagonlit Travel to Technical Manager at Shippers Resource Center, with foundational experience as a Client Premise Technician at LightEdge Solutions. Ben's education includes a degree in PC/LAN from Brown College.