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Robert Hill is an experienced leader in the Medicare and health service sectors, currently serving as Executive Director of Medicare Customer Service at CVS Health, focusing on process improvement and managing substantial budgets. Previously, Robert held significant roles at Aetna, including Senior Business Program Manager and Head of Pharmacy Service Operations, where responsibilities included vendor oversight and budget development for Medicare services. With a strong background in call center management and pharmacy operations across various organizations, Robert has successfully directed critical projects, achieving notable financial savings and operational efficiencies. Robert's educational background is from Virginia Commonwealth University.