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Karena Cooley currently serves as a Payments Business Analyst at Customers Bank, specializing in Instant Payments (RTP and FedNow), Wires, Foreign Currency, and ACH. In this role, Karena collaborates with internal departments, stakeholders, and vendors to enhance payment operations while fostering positive relationships. Prior to this position, Karena worked as a Wire Operations Senior Analyst at Silvergate Bank, an FX Middle Office Trading Analyst at Santander, and a Payment Operations Analyst at Penske Truck Leasing. Additionally, Karena began career development as a Penske Moving Advisor.