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Ricky Patel is a seasoned professional in customer success and sales, currently serving as the Regional Client Success Lead for EMEA & APAC at Degreed since September 2021, where responsibilities include team performance support, coaching, and driving KPI attainment. In addition, Ricky holds the position of Client Success Director for Strategic Accounts and is the host of a podcast for the Customer Success Network, focusing on delivering tangible customer value. Prior experience includes roles as a UK/EMEA Customer Success Manager at OpenSesame, Senior Customer Success Manager at Emerald Works, and various positions at Linkam Scientific Instruments Ltd, where Ricky excelled in international sales and marketing. Ricky has a strong educational background with a Master of Chemistry (MChem) in Medicinal Chemistry from the University of Surrey.