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Ankit Aggarwal is a seasoned professional in customer success operations and enablement, currently serving as Senior Manager at MoEngage since March 2020, where responsibilities include designing onboarding plans and specialized training, automating processes, and managing revenue metrics. Ankit also holds the position of Chief Card Genius at CardGenius, leading a community focused on credit card education. Additional roles include Customer Success Coach at Catalyst Software and Customer Success Podcaster at The CS Mentor, where Ankit created India's first Customer Success podcast. Ankit is actively involved in the Customer Success Network as India Lead, and serves as a Senior CS Instructor at Practical CSM, showcasing a strong commitment to community building and knowledge sharing. Previous experience includes notable customer success roles at LeadSquared, Sellacious, and Enterprise Monkey. Ankit's educational background includes a Bachelor of Technology in Computer Science and Italian language studies at the University of Rome Tor Vergata.