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Simona Zlatkute is a seasoned professional in customer success and consulting, currently serving as a Customer Success Consultant at Customer Obsessing Consulting since April 2024. Previous roles include Customer Success Lead and Customer Success Manager at Vero, where responsibilities included managing enterprise accounts, driving account growth, and improving customer satisfaction. Simona has also held positions such as Customer Success Project Manager at Uniform, overseeing NRR for enterprise customers and implementing customer process improvements. Earlier experience encompasses roles at Commerce Core, byrd, Treatwell, and Carethy, with a strong emphasis on customer management, pricing analysis, and marketing strategy. Educational qualifications include a Master’s degree in Marketing from INSA and a Bachelor's degree in Finance from Vilnius University.