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Amy Downs is a seasoned professional with extensive experience in customer success and consulting. As the Founder and CEO of Customer Obsessing Consulting since June 2019, Amy Downs specializes in helping companies enhance customer retention and growth through strategic consulting services. Amy has held significant roles in leading organizations, including Vice President of Customer Success at Shiftmove, and served as VP of Customer Success, Support, and Professional Services for Twilio Inc. during a period of substantial growth. Previous positions include Chief Customer Success and Happiness Officer at Lifesize and Vice President of Customer Experience at Aspect Software, where Amy led customer experience strategies and transformed corporate culture towards customer obsession. Amy Downs holds an MBA with a concentration in Management Information Systems and a Bachelor of Science in Computer Science from the University of Central Florida.