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Milena Melo is an experienced Senior Project Coordinator at CustomerMinds, managing comprehensive project lifecycles and overseeing task distribution and team management since November 2019. Previously, Milena served as a Digital Customer Success Executive, focusing on multi-channel customer journeys and online campaigns. Earlier roles include User Access Administrator at IBM, where responsibilities involved technical support and user management, and various positions as a Web Designer and Graphic Designer, contributing to projects for Dentalis Software, Camila Puni, and Portugal Discovery. Milena holds a Postgraduate degree in Applied Informatics from Dublin City University and a degree in Marketing and Advertising from Unilago.