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Daudi Mugabi MBA, ACIM, serves on the Board of Directors at Customer Institute, where efforts focus on advancing organizational objectives through a nuanced African perspective. As the Corporate Affairs Manager at Statewide Insurance Company, Daudi designs customer insight programs that have significantly improved Net Promoter Score and overall customer satisfaction. Daudi founded and hosts the Business Mic Podcast, which features over 200 interviews with industry leaders, providing compelling content for a global audience. Previous roles include Marketing Operations Manager at CS Media Limited, where strategic project management enhanced campaign performance, and Communications Officer at iN Connecting (U), where multi-channel strategies were developed. Daudi's career began at Datanet as a Customer Service Representative, resolving inquiries and driving sales. Daudi holds an MBA from Coventry University and a Bachelor of Science in Information Technology from Sikkim Manipal Institute of Technology.