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Janel J. is an experienced sales and customer support specialist currently working at Custom Brands Group since June 2022, where exceptional customer service and technical support for automated window coverings have led to a 99% customer satisfaction rate. Previous roles include Customer Care Team Lead at Citizen Watch, where Janel demonstrated flexibility and improved efficiency, and Senior Customer Support Specialist at Cosmo Music, achieving a significant increase in positive customer feedback and training new employees. Additionally, Janel has a diverse background as a vocalist and teacher in various music-related roles since 2009. Janel holds a Bachelor of Fine Arts, Honours in Music from York University.