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Palak Patel has over a decade of experience in customer service and product support, currently serving as Product Support Manager at Redpin since July 2015. In this role, Palak collaborates with teams to gather customer feedback and align support strategies with company goals. Previously, as Customer Service Manager at Redpin, workflow streamlining for international processes enhanced operational efficiency, while ensuring service consistency across teams. With a background in client relations as Senior Client Services Representative, Palak focused on client satisfaction and feedback for continuous improvement. Prior experience includes serving as Senior Customer Service Representative at Serco and Customer Service Representative at IBM Daksh, where Palak excelled in customer support and team communication. Educational qualifications include a Bachelor of Commerce from Mumbai University and a Postgraduate Degree in Human Resources Management from Welingkar Institute of Management.