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Prashanth Kadukuntla is an experienced IT Analyst with a solid background in providing Level 1 and 2 support across various organizations, currently employed at Cura Day Hospitals Group since February 2023. Prior roles include Information Technology Desktop Support Engineer at Axiom Technologies, Support Technician at CouriersPlease, Help Desk Manager at United Petroleum Pty Ltd, and Senior Process Executive at Infosys. Prashanth has demonstrated proficiency in managing tools and applications such as O365, Intune, and ServiceNow, along with a strong focus on customer service and issue resolution. Educational qualifications include a Master's degree in Information Technology with specializations in Computer/Information Technology Administration and Computer Systems Networking from Charles Sturt University, as well as a Bachelor's degree in Engineering in Information Technology.