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Jacob Graves has extensive experience in IT support and analysis, currently serving as an IT Analyst II at Culver Franchising System, LLC since August 2023. Prior to this role, Jacob held the position of Desktop Engineer II at Duluth Trading Company from May 2016 to August 2023, where responsibilities included managing desktop environments and providing technical support. Jacob's career commenced at the Wisconsin Foundation and Alumni Association as a Help Desk Support Technician from April 2015 to May 2016, gaining foundational skills in user support and IT troubleshooting.