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Marcel Shabani is an accomplished International Support Specialist at ctrl QS GmbH, providing exceptional customer service and troubleshooting for product-related issues since July 2021. With a strong foundation in technical content management and IT, Marcel has held positions such as Technical Content & IT Manager and Content Manager, focusing on SaaS, PaaS, IaaS, and quality assurance across digital systems. Previous experience includes roles as Mapping Supervisor with the Humanitarian OpenStreetMap Team, IT Support at the International University of East Africa, and various positions in ICT and broadcasting. Marcel holds a Master of Computer Science in Big Data and Artificial Intelligence from SRH Berlin University of Applied Sciences and a Bachelor's degree in Information Technology from the International University of East Africa.