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Darlene Booher is a seasoned professional with extensive experience in technical support and administration. Currently serving as the Lead HCM Technical Analyst at CTR Payroll Services since April 2013, Darlene specializes in troubleshooting and resolving technical issues related to Time & Attendance and Payroll systems, employing remote access tools to assist clients. Previous roles include Sr. Administrative Assistant at Kinder Morgan, where Darlene provided comprehensive support to management and coordinated logistics for meetings and travel, and Computer Lab Technician at Ambridge Area School District, where Darlene facilitated the successful execution of lesson plans for students. Darlene's career began as a Staff Assistant at Gateway Rehabilitation Center, supporting program initiatives in substance awareness. Darlene holds a Bachelor of Science in Information Technology/Applied Technology and an Associate degree in Computer Management with a specialization in Business, both from Kaplan University.