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Louis (Tom) Dann is a seasoned professional with extensive experience in project management, primarily at IBM and currently at Computer Task Group. Since 2014, Louis has served as a Business Operations/Project Manager for CTG/IBM. Prior roles at IBM included leading initiatives to decrease resolution times for customer-reported software issues, managing user-centered design and information development projects, overseeing worldwide warranty expenses for IBM Power hardware, and consulting on best practices for support structures. Louis has demonstrated a commitment to mentoring team members and fostering global collaboration across diverse regions, including North America, Japan, China, and India.