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Jaime Ramirez is an experienced IT professional currently serving as the IT Career Development Coordinator at CTG, responsible for overseeing the performance and training of first-line support agents. Prior to this role, Jaime worked as a Project Manager at AT&T, coordinating technology service installation projects and establishing key performance indicators. Previous positions include Customer Service Representative at EXL, where responsibilities included handling requests related to billing, and a Documentary Agent at Americas Bps, focusing on responses to rights of petition for victims of conflict in Colombia. Jaime's diverse experience spans various technical support roles and administrative positions, supported by a solid educational background in Business Administration and Project Management, including a specialization in Senior Management.